Privacy Policy

Effective Date: March 15, 2025

At Flowprimenova, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you work with our professional editing software services. We've written this in plain language because we believe you deserve to understand exactly what happens with your data when you choose our services.

1 Information We Collect

We collect information in three main ways: what you provide directly, what we observe from your use of our services, and what we receive from other sources when relevant to your project needs.

Information You Provide

Contact details including name, email, phone number, and business address
Project specifications and requirements for editing software work
Files, documents, and materials you share for editing projects
Payment information processed through secure third-party services
Communication preferences and feedback about our services

Information We Observe

Website usage patterns and pages visited
Technical information about your device and browser
Time stamps and duration of service interactions
Response times and service performance metrics

We only collect information that's necessary for providing our professional editing services. We don't gather unnecessary personal details or track behavior unrelated to your project needs.

2 How We Use Your Information

Your information serves specific purposes related to delivering quality editing software services and maintaining our professional relationship with you.

Delivering editing software services according to your project specifications
Communicating about project progress, timelines, and deliverables
Processing payments and maintaining accurate billing records
Providing technical support and troubleshooting assistance
Improving our service quality based on your feedback and usage patterns
Complying with Vietnamese business regulations and tax requirements
Protecting against fraud and ensuring secure service delivery

Marketing Communications

We may send you information about relevant service updates or new capabilities that could benefit your projects. You can opt out of these communications at any time by contacting us directly or using the unsubscribe option in our emails.

3 Information Sharing and Disclosure

We don't sell your personal information to third parties. We may share your information only in specific circumstances that directly support your service needs or legal requirements.

Service Providers

We work with trusted service providers who help us deliver our editing software services. These include cloud storage providers, payment processors, and communication tools. All service providers are required to protect your information according to strict confidentiality agreements.

Legal Requirements

We may disclose your information when required by Vietnamese law, court orders, or government regulations. We will notify you of such requests unless legally prohibited from doing so.

Business Transfers

If Flowprimenova is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4 Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, disclosure, or destruction.

Encrypted data transmission using industry-standard SSL/TLS protocols
Secure cloud storage with access controls and regular security audits
Limited employee access to personal information on a need-to-know basis
Regular security training for all team members handling client data
Automated backup systems with encrypted storage and recovery procedures
Network security monitoring and intrusion detection systems
Secure file sharing protocols for project deliverables

While we implement strong security measures, no system can guarantee complete security. We continuously monitor and update our security practices to address emerging threats and maintain the highest protection standards for your information.

5 Your Rights and Choices

You have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

Access and Correction

You can request copies of the personal information we hold about you and ask us to correct any inaccuracies. We typically respond to these requests within 15 business days.

Data Portability

You can request your personal data in a structured, machine-readable format. This includes project files, communication records, and account information that you've provided to us.

Deletion Requests

You can ask us to delete your personal information, subject to legal and contractual obligations. Some information may need to be retained for business records or legal compliance purposes.

Communication Preferences

You can update your communication preferences at any time, including opting out of marketing communications while maintaining essential service notifications.

6 Data Retention and Deletion

We retain your information for as long as necessary to provide our services and meet legal obligations. Our retention practices balance your privacy rights with business and legal requirements.

Active project files are retained during the project period plus two years for support purposes
Billing and payment records are kept for seven years as required by Vietnamese tax law
Communication records are typically retained for three years for service quality purposes
Website usage data is anonymized after 26 months and used only for analytics
Account information is deleted within 30 days of closure unless legal retention is required

Automatic Deletion

We have automated systems that delete certain types of information according to predetermined schedules. Temporary files, cache data, and session information are regularly cleared from our systems.

7 International Data Transfers

As a Vietnam-based company, we primarily process your information within Vietnam. However, some of our service providers may be located in other countries with different data protection laws.

Transfer Safeguards

When we transfer information internationally, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally approved mechanisms to ensure your information remains protected.

Service Provider Locations

Cloud storage services may use data centers in Singapore or other ASEAN countries
Payment processing occurs through providers with global compliance standards
Email and communication tools may route through international servers
Backup systems may store encrypted copies in multiple geographic locations

8 Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your experience and help us understand how our services are used.

Types of Cookies

Essential cookies that enable basic website functionality and security
Performance cookies that help us understand website usage patterns
Functional cookies that remember your preferences and settings
Communication cookies that enable chat and support features

Managing Cookies

You can control cookie settings through your browser preferences. Blocking certain cookies may affect website functionality, but essential cookies are necessary for security and basic operations.

9 Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent website notices.

Notification Process

Major changes will be communicated at least 30 days before taking effect
Minor updates will be posted on our website with updated effective dates
You'll receive direct notification if changes affect your existing projects
Continued use of our services after changes indicates acceptance of the updated policy

Privacy Questions and Contact

If you have questions about this privacy policy or how we handle your information, we're here to help.

Email: info@flowprimenova.com

Phone: +84973188618

Address: 118 Phan Bội Châu, Thống Nhất
Buôn Ma Thuột, Đắk Lắk 630000, Vietnam

We typically respond to privacy inquiries within 5 business days.